Billing

Go to Billing to see your institution's subscription and manage payments. This page stays accessible even if your subscription has lapsed, so you're never locked out of paying.

What you'll see

• Whether you're on a free trial or a paid plan, and how many days remain
• A Check payment status button, for confirming a recent payment right away instead of waiting for it to update automatically
• A Monthly/Yearly toggle
• Cards for each plan you're eligible to move to, each with its price, a short description, and a list of what's included

Plan tiers

What each plan includes

The plan comparison on the Billing page shows the features each plan has, including the SACCO add-on and Email notifications. Email notifications:

On the free trial, once the free email allowance is used up, emails pause and admins are prompted to upgrade to a plan that includes them. If an institution moves down to Pro, email notifications switch off automatically; its settings are kept and apply again if it upgrades. See Admin Configuration for how to set them up.

The SACCO add-on (member savings and share accounts, interest, dividends, meetings and loans against savings, in its own workspace):

On a plan that includes it, SACCO is switched on for you; an admin can turn it off and on under Admin → SACCO. If an institution moves down to Pro, the SACCO workspace is locked, but nothing recorded is deleted and the books keep including it; upgrading brings it all back. See Admin Configuration.

Pricing and any current promotional rates are shown live on the Billing page — check there for exact figures, since they're subject to change. You can only move up to a higher plan or renew your current one from this page; downgrades aren't self-service.

Upgrading or renewing

Click Choose {Plan} (or Renew {Plan} if you're staying on your current one). You'll be redirected to a secure payment page to complete the transaction, then brought back automatically. While that's being confirmed, you'll see a brief "Payment successful" or "Payment failed" screen — if a payment doesn't seem to register right away, use Check payment status on the Billing page rather than repeating the payment.

Renewing early never shortens your current term — a renewal always extends from your current expiry date, or from today if you've already lapsed.

If your seats or branches don't fit your plan

A few things can happen if your institution outgrows its current plan, or after a downgrade:

• Trial or subscription expired — you and your team are directed to the Billing page to renew before continuing.
• Your own seat no longer fits — if the plan's seat count is reduced and you're not among the users it still covers, you'll be told your seat is no longer active until the plan is upgraded again. Admins are never affected by this.
• A branch you're on no longer fits — similar to seats, but for branches; Admins are automatically moved to the institution's default branch instead of being blocked.
• A specific action needs a higher plan — for example, adding another team member when you're at your seat limit shows an upgrade prompt right at that action, rather than blocking the whole app.

Seats and branches are kept by whoever has held them longest (Admins are always kept, regardless of when they joined), so deactivating someone doesn't automatically free up their seat for a new hire — you'll want to upgrade if you need more room.

Who can access Billing

Every staff role can view and pay for the institution's subscription. This is the one area that isn't split by role — Admin, Branch Manager, Loan Officer, Credit Committee, Accountant, Cashier, Auditor, Collections Officer, Risk Analyst, IT Support, and Viewer can all access it.