Terms of Service

1. Agreement and who we are

These Terms of Service (“Terms”) are a binding agreement between you and Powersoft Company Ltd, of Ntinda, Kampala, Uganda (“Powersoft”, “we”, “us”), the operator of LoanTabs. They apply to our websites at loantabs.com and loantabs.co.uk and their subdomains, and to the LoanTabs software platforms, including LoanTabs AI and LoanTabs Classic, and related support and professional services (together, the “Services”).

By accessing the Services, creating an account or clicking to accept, you agree to these Terms, our Privacy Policy, our Cookie Policy and our Acceptable Use Policy. If you accept on behalf of an organisation, you confirm you have authority to bind it, and “you” means that organisation. If you do not agree, do not use the Services.

2. Eligibility and business use

The Services are designed for businesses and institutions such as money lenders, microfinance institutions and SACCOs. You must be at least 18 years old and able to form a binding contract. You are responsible for holding every licence, registration and approval your lending or savings activity requires in the places you operate.

3. Accounts and security

You must give accurate registration details and keep them current. You are responsible for all activity under your account, for the users you add and the roles and permissions you assign, and for keeping credentials confidential. Tell us promptly at support@loantabs.com if you suspect unauthorised access. Seat, branch and other limits depend on your plan.

4. Plans, free trial, fees and renewal

Plans, features and prices are shown on our Pricing page, which forms part of these Terms. Where a free trial is offered, it begins when you sign up and lasts for the period stated at sign-up; unless you cancel before it ends, your chosen plan starts and you authorise us and our payment providers to charge the applicable fees.

• Promotional or introductory prices apply for the period stated at the time of purchase, after which the renewal price shown on the Pricing page applies.
• Subscriptions renew automatically for the same billing period (monthly or annual) until cancelled.
• You can cancel at any time from your account or by emailing us. Cancellation takes effect at the end of the current paid period, and you keep access until then.
• Fees are stated in US dollars unless we say otherwise and exclude taxes such as VAT, GST or withholding tax, which you must pay where they apply.
• Except where the law gives you a right to a refund, fees already paid are non-refundable, including for partly used periods.
• We may change prices for a future billing period by giving you at least 30 days’ notice. If you do not agree, cancel before the change takes effect.
• If a payment fails we may retry it, and may suspend the account after notice if it stays unpaid.

Custom plans and professional services (such as setup and customisation) are governed by the quote or order form we agree with you, which prevails over these Terms if they conflict.

5. Your data

As between you and us, you own and remain responsible for the information you or your users put into the Services, including borrower, member, loan, savings and accounting records (“Customer Data”). You grant us a limited licence to host, process, back up, transmit and display Customer Data only to provide, secure and support the Services and as these Terms and our Data Processing Terms permit.

You are responsible for the lawfulness of Customer Data, for informing and, where required, obtaining consent from the individuals whose data you record, and for responding to their requests. You can export your data using the features of the Services, and after termination you may ask us to provide an export within 30 days; after that period we delete or anonymise Customer Data as described in the Data Processing Terms.

6. Acceptable use

You must use the Services lawfully and in accordance with our Acceptable Use Policy. In particular, you must not misuse the Services, attempt to gain unauthorised access, interfere with their operation, or use them for unlawful lending, fraud, money laundering or predatory practices.

7. AI Portfolio Assistant

The AI Portfolio Assistant generates answers automatically using your Customer Data and third-party AI models. Outputs may be incomplete or inaccurate. You are responsible for reviewing them and for any decision you make using them, including credit, collection and compliance decisions. Outputs are not financial, legal, tax or accounting advice.

8. Your regulatory responsibility

LoanTabs is software that helps you manage your own lending and record-keeping. We are not a lender, bank, credit bureau, payment institution or adviser, we are not a party to any loan or savings arrangement between you and your borrowers or members, and we do not guarantee that the Services satisfy the laws or regulator requirements of any particular country. Interest rates, fees, disclosures, licensing, anti-money-laundering and consumer-protection compliance are your responsibility.

9. Our intellectual property

The Services, including the software, design, documentation, the LoanTabs name and logo, and all related intellectual property, belong to Powersoft or its licensors. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for your internal business purposes during your subscription. You must not copy, modify, reverse engineer, resell or sublicense the Services, or build a competing product from them, except as the law permits. If you send us feedback, you allow us to use it without restriction or payment.

10. Using our websites

You may browse our websites, read our content and send us enquiries. You must not scrape them at scale, overload them, introduce malicious code, or misrepresent your identity. Content such as articles, guides and documentation is provided for general information and is not professional advice. Links to third-party sites are provided for convenience and we are not responsible for those sites.

11. Third-party services

The Services work with third-party providers such as payment and mobile-money processors, email and scheduling tools. Their own terms and privacy policies govern your use of them, and we are not responsible for their acts or omissions.

12. Availability, support and changes

We work to keep the Services available and to fix problems promptly, but we do not promise uninterrupted or error-free operation. We may perform maintenance, and may add, change or retire features. If we make a change that materially reduces core functionality of a paid plan, we will give reasonable notice. Support is provided through support@loantabs.com; priority support is included where your plan says so.

13. Suspension and termination

You may stop using the Services or cancel at any time. We may suspend or terminate access, immediately where reasonably necessary, if you materially breach these Terms or the Acceptable Use Policy, fail to pay after notice, create a security or legal risk, or if we are required to by law. Where practical we will tell you why and give you the chance to fix the problem.

On termination your right to use the Services ends, you remain liable for fees due, and sections that by their nature should survive (including ownership, payment, disclaimers, liability, indemnity and governing law) continue to apply.

14. Disclaimers

To the fullest extent permitted by law, the Services are provided “as is” and “as available”, and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement. Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded.

15. Limitation of liability

To the fullest extent permitted by law:

• we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, data or business opportunity; and
• our total liability arising out of or relating to the Services or these Terms in any 12-month period is limited to the fees you paid us for the Services in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.

16. Indemnity

You will defend and indemnify us and our officers, employees and contractors against third-party claims, losses and reasonable costs arising from your Customer Data, your breach of these Terms or the law, or your lending, savings or collection activities, except to the extent caused by our breach or wrongdoing.

17. Governing law and disputes

These Terms and any dispute arising from them are governed by the laws of Uganda. We will first try to resolve any dispute informally: please write to us at support@loantabs.com. If that fails, the courts of Uganda (sitting in Kampala) have exclusive jurisdiction, except that either party may seek urgent injunctive relief in any competent court.

If you are a consumer or otherwise protected by mandatory local law (for example in the EU or UK), nothing here removes the protections or the right to bring proceedings in the courts of your home country that those laws give you.

18. General

These Terms, with the documents they refer to and any order form, are the entire agreement between us on their subject. If a provision is unenforceable, the rest remains in force. Failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or a successor to our business. Neither party is liable for delay caused by events beyond its reasonable control. We may give notices by email, in the product or on our websites.

We may update these Terms. For material changes we will give at least 30 days’ notice by email or in the product before they apply to you; continuing to use the Services afterwards means you accept the updated Terms.

19. Contact

Questions about these Terms can be sent to:

Powersoft Company Ltd
Ntinda, Kampala, Uganda
Email: support@loantabs.com