Branches

Branch management is an Admin-only area, found under Admin → Branches.

Your institution's default branch

Every institution starts with one branch automatically, named during setup (typically "Main" unless you chose a different name when setting up your business). This default branch is permanent — it can't be deactivated or deleted, and it's the fallback the platform switches to if the branch you're currently working from ever gets deactivated.

Creating a branch

Click Create Branch and fill in:

• Branch Name (required)
• Branch Code (optional)
• Address (optional)

When a branch is created, a default cash account for it is set up automatically — you don't need to create one yourself before the branch can be used for loans and transactions.

Switching your active branch

The branch list has a Load Branch action per row, which switches which branch's data you're working with — borrowers, loans, accounts, and reports all reflect whichever branch is currently loaded. Two things worth knowing:

• In practice, this action is only available to Admin. The "Change Branch" option may appear in the menu for a few other roles, but selecting it currently leads to an access-restricted screen rather than a working switch — Loan Officers, Branch Managers, and Cashiers instead simply work within their own assigned branch at all times, with no switcher at all.
• If your institution has more than one Admin, switching branches changes what every Admin sees the next time they sign in or refresh — it's a shared, institution-wide setting rather than a personal preference. Coordinate with other Admins before switching if this matters to your workflow.

Switching to a branch beyond what your subscription plan allows will prompt you to upgrade rather than switching.

Deactivating a branch

Edit a branch and set its status to Inactive. If it was your currently active branch, you'll be automatically switched to the default branch.

Deleting a branch

Deleting is available from a branch's edit screen (except for the default branch, which can't be deleted) and is permanent. Before deleting, make sure any staff, borrowers, and loans still linked to that branch have been reassigned elsewhere — deleting a branch does not move or clean up the records that point to it. If you're not sure everything has been reassigned, deactivate the branch instead of deleting it.

Loan approval rules are configured per branch

Each branch has its own settings for who's required to approve a loan before it disburses. That's covered in Admin Configuration.

Opening and closing the day is configured per branch

Each branch can also have a day lock, which limits everyone except Admins to entries dated the branch's open day. That's covered in Admin Configuration.