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Acceptable Use Policy

The rules that keep LoanTabs safe and lawful for lenders, their teams and the people they serve.

Last updated: 30 September 2026

1. Purpose

This Acceptable Use Policy (“AUP”) forms part of our Terms of Service and applies to everyone who uses LoanTabs, including customers, their staff and anyone visiting our websites at loantabs.com and loantabs.co.uk. LoanTabs holds sensitive financial information for lenders and the people they serve, so we ask that everyone uses it fairly, lawfully and safely.

2. Lending and financial conduct

You must not use the Services to:

  • carry on lending, deposit-taking or savings activity that requires a licence or registration you do not hold;
  • facilitate fraud, money laundering, terrorist financing, sanctions evasion or the proceeds of crime;
  • operate pyramid, Ponzi or other deceptive schemes, or make false or misleading statements about loan terms, interest or fees;
  • engage in unlawful, abusive, harassing or threatening debt collection, or discriminate unlawfully between borrowers or members;
  • record or process data about people without a lawful basis to do so.

3. Security and technical misuse

You must not:

  • access or try to access another customer’s workspace or data, or any account, system or network that is not yours;
  • probe, scan or test the vulnerability of the Services without our written permission (see “Reporting a vulnerability” below);
  • introduce viruses, malware or code intended to disrupt, damage or gain unauthorised access;
  • overload, disrupt or bypass usage limits, rate limits, seat or branch limits, or security controls;
  • scrape, crawl or harvest data from the Services by automated means, except for search-engine indexing that respects our robots.txt;
  • share login credentials, or resell, sublicense or provide the Services to third parties except as your plan allows;
  • reverse engineer or copy the Services, or use them to build a competing product.

4. Content and communications

You must not upload, store or send content, or use the contact form, email or AI assistant, to:

  • infringe intellectual property, privacy or other rights;
  • send spam, unsolicited bulk messages or phishing, or impersonate any person or organisation;
  • store unlawful content, or content that is defamatory, hateful, exploits minors or promotes violence;
  • attempt to manipulate the AI Portfolio Assistant to reveal data you are not allowed to see or to generate harmful content.

5. Your users and your data

Customers are responsible for the conduct of their users and for the data they enter. Give staff only the permissions they need, remove access promptly when people leave, and keep credentials confidential.

6. Reporting a vulnerability

If you find a security weakness, please tell us privately at support@loantabs.com before disclosing it publicly. Give us reasonable time to fix it, do not access or change data that is not yours, and do not disrupt the Services. We will not pursue action against good-faith research that follows these rules.

7. Enforcement

If we believe this AUP has been broken, we may investigate, remove content, limit features, suspend or terminate access and report unlawful activity to the relevant authorities. Where practical we will warn you first, but we may act immediately when needed to protect people, data or the Services.

To report abuse or ask a question about this policy, contact:

Powersoft Company Ltd
Ntinda, Kampala, Uganda
Email: support@loantabs.com